Refund Policy

Last updated: September 2026 · Contact: info@menusync.net

1. Free trial

The trial period is free and your card is not charged during the trial. Cancel before it ends and you pay nothing.

2. Monthly subscriptions

Subscriptions are billed monthly in advance and are generally non-refundable for the current billing period. Cancelling stops future charges; access remains until the end of the paid period.

3. When we do refund

• Duplicate charges for the same period.
• Charges made after a confirmed cancellation took effect.
• Extended service outage on our side that made the Service unusable, proportionate to the downtime.

4. How to request

Write to info@menusync.net with your restaurant name, billing email and the charge date. We review requests within 7 business days. Approved refunds are issued to the original payment method and may take 5–10 business days to appear.

5. Chargebacks

Payments are processed by Paddle.com Market Ltd. as Merchant of Record. Unresolved card disputes are handled through Paddle's dispute process; please contact us first so we can help faster.